Refunds and cancelling

Can I get my money back?

Last updated 9 October 2026

PikoPM is a digital service. You can cancel any time, and a payment can be refunded within 14 days if you have not used PikoPM since you made it.

Whether a payment is refunded, in two questions. The rules in full are below.

Within 14 days of paying?

No refund. You can still cancel.

Yes

Used PikoPM since that payment?

Full refund

Yes

Not refundable. Cancel, and you are not charged again.

Cancelling

Cancel in Billing, under Manage subscription. Your plan stays until the end of the period you have paid for, and nothing more is charged. Then your account moves to the free plan: your documents stay, and every tool that does not use Sparks keeps working. You can resume until that date.

A free trial costs nothing if you cancel before it ends, because nothing is charged until the trial is over.

Refunds

Within 14 days, before you use it. If you ask within 14 days of a payment and have not used PikoPM since that payment, it is refunded in full.
Once you have used it. Using PikoPM after a payment (running a tool, making or sharing a document, or a scheduled run) starts the service you paid for, and that payment is no longer refundable. You can still cancel, and you will not be charged again.
Sparks packs. A pack can be refunded within 14 days if none of its Sparks has been spent.
After 14 days, payments are not refunded.
Where the law gives you more, for example where you live, you have those rights as well. Nothing here takes them away.

After a refund, the plan or Sparks it paid for end straight away.

How to ask

Our orders are handled by Paddle.com, our reseller and Merchant of Record, so refunds are made by Paddle. Use the link in the receipt email Paddle sent you, or go to paddle.net and look up your order. You can also write to hello@pikopm.com and we will pass it on.